CarpeConnect unifies your team inbox, lead capture, and broadcast campaigns — so support, ops, and marketing work from the same real-time view of every contact.
Team InboxService businesses talk to thousands of customers, leads, and workers across channels — usually from scattered personal phones, spreadsheets, and one overloaded marketing tool.
Marketing, customer support, and operations side by side from day one. Connects directly to WhatsApp and your Facebook lead forms — no extra tools to juggle, no monthly fees to a middleman.
One shared inbox where every customer conversation lives. See who's online, who's typing, and who's already replied. Internal notes for teammates, automatic routing to the right department, and the full history of every contact — across every chat they've ever had with you.
Marketing, customer support, and operations work side by side — each person only sees the conversations and tools they should. Managers get oversight. Agents get focus.
Every Facebook lead form submission lands in your inbox the second it happens. No CSV downloads, no missed leads, no waiting hours for the marketing team to forward you a spreadsheet.
Run WhatsApp broadcast campaigns to lists of contacts you build with simple filters — and send them now or schedule for later. See who's been delivered, who's read, who's replied. Personalise the message with each contact's name, language, or anything else you've captured.
An AI assistant trained on your own help content answers routine questions and politely passes the chat to a human the moment things get tricky. Plus out-of-hours auto-replies, idle nudges, and automatic CSAT ratings on resolved chats.
Live dashboards show response time, resolution rate, and customer satisfaction at a glance. Per-agent breakdowns, campaign performance, and a complete record of who said what — without anyone keeping their own spreadsheet.
Bring your team inbox, lead capture, and campaigns together. We'll walk you through a live setup tailored to your departments and channels.